About / FAQ

About / FAQ

98 Trees Fox Says Hi

Welcome to 98 Trees Digital Art!
Thanks for stopping by my shop and spending some of your time here.

I started 98 Trees with the intention of having a place to show and sell my weird little art, but it’s morphed into much more (although it’s still a small operation that I run by myself). Everything you’ll find in the shop is unique, so hopefully you’ll find something that strikes your fancy. If you don’t, feel free to contact me to let me know how disappointing this experience was for you. I won’t mind, and I’ll try to do better. 🙂

Thanks again for visiting and supporting independent artists! If you need some more info, feel free to use the contact form, or check out the frequently asked questions, below.

With Much Appreciation,
-Susan

HOW LONG WILL MY ORDER TAKE?
Mugs, Tote Bags and Art Prints are typically processed and shipped out within 3-5 business days (all items are made on demand, so they can’t be shipped out immediately). Domestic shipping time is usually an additional 3-7 business days (with the average being 4-5 business days), but it can take a little longer if USPS experiences delays. Sorry at this time we do not ship to international destinations.

WHAT ARE THE SHIPPING RATES?
Domestic Shipping: $3.99 (FOR YOUR ENTIRE ORDER).

PRODUCT INFO:
Each product is custom made and printed with the latest DTP (direct to product) sublimation technology (and with love!). That means that the design is printed directly onto the product with specialty inks. The prints are of great quality and long lasting.  Detailed production information can be found on each product design page.

RETURN POLICY:
Returns, exchanges, and refunds are made only if you receive an item other than the one on your receipt, or if your item is damaged in some way. Because each item is custom made when you order, if you accidentally ordered the wrong item or size, we can’t offer a return or an exchange. Sorry. 🙁 If you have any questions about your order, please contact us: contact [at] 98trees.com

CANCELLATION POLICY:
If you need to cancel your order, send a message as quickly as possible. Every order is custom made, so cancelling an order for an item that’s already in the process of being created can’t be done. Orders are processed very quickly and work begins on them very soon after the order is placed. In most cases, you won’t be able to cancel an order. Please send any questions you have about an item BEFORE you order it.

ABOUT 98 Trees:

Hi! I’m Susan!  I’m an artist. I always just like to say,”I draw and create things.” and I do. A few years ago, while I was working as a freelance graphic design instructor, I discovered the art of product design. I love it. There’s nothing more satisfying than coming up with art that people enjoy.  I’ve had my designs printed on various sites around the web (Zazzle, Cafepress, Redbubble and the like), and recently discovered that I could actually be making and selling these designs myself. So, now that’s what I do. I hope you’ll take a look around my shop, and I hope you (at least somewhat) enjoy what you see. 🙂 Susan

Have more questions? contact@98trees.com